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Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY Last updated December 05, 2022 This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us. WHAT ARE MY SHIPPING & DELIVERY OPTIONS? In-Store Pickup In-store pickup is available for all purchases. Pickups are available Tuesday to Friday, from 10:00am to 5:00pm. An email confirmation will be sent to you when your order is ready for pick up. We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products. Free Shipping We offer free Standard shipping (Within New Zealand) on Free shipping over NZD$300. All times and dates given for delivery of the products are given in good faith but are estimates only. For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms. Customers are responsible for paying all duties and taxes for their respective countries.  No refund will be issued in the event that the customer refuses shipment of the items ordered. DO YOU DELIVER INTERNATIONALLY? We offer worldwide shipping. Free Standard shipping is not valid on international orders. Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes. WHAT HAPPENS IF MY ORDER IS DELAYED? If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms. QUESTIONS ABOUT RETURNS? If you have questions about returns, please review our Return Policy: In the event your shipment arrives and is incorrect, damaged, or flawed, we will make every attempt to ship out a replacement as soon as we can. We will pay for any return and/or additional shipping charges required. HOW CAN YOU CONTACT US ABOUT THIS POLICY? If you have any further questions or comments, you may contact us by: Email:

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